Service Dispatch Supervisor

Datawatch Systems, Inc. is seeking a Service Dispatch Supervisor based out of our Bethesda, Maryland headquarters. The Service Dispatch Supervisor will be responsible for overseeing the Service Dispatch team and a small group of technicians during the evening hours. They will support the Service Technicians as they complete tickets and coordinate service calls with the customer. The schedule for this position is Monday - Friday, 2 pm - 10 pm.

Pay rate is $25-30/hour plus benefits and paid time off. All applicants must be willing to submit to a drug screening and criminal background check. EOE/M/F/D/V

• Oversee and Train the Service Dispatch Team
• Manage the Service Ticket Queue
• Schedule and dispatch technicians
• Create work orders and assist with equipment requests
• Create and complete service proposals
• Monitor phone and service ticket volume
• Supervise small group of technicians
• Provide technical support to technicians/contractors as needed
• Troubleshoot service requests prior to entering work order ticket

• Minimum 3 years' experience working in access control
• Minimum 2 years' experience providing client support
• High school diploma or equivalent
• Bachelor's degree preferred
• Proficient in  Microsoft Office applications
• Strong general knowledge of the access control industry
• Able to multitask and exceptional organizational skills
• Display sound judgement and critical thinking skills
• Active listener and excellent communicator

Benefits

Choice of multiple Medical Insurance plans

Choice of two Dental Insurance Plans

Vision Insurance

Medical and Dependent Care FSA Accounts

401K Plan with a discretionary employer match

529 Plan Access

Employee Assistance Program

Commuter and Parking Benefit

Short-term Disability and Long-term Disability Insurance

Employer-paid 50K Life and AD&D Insurance

Voluntary Life Insurance for Employee, Spouse and Children

Voluntary portable Accident, Critical Illness Insurance, Hospital Indemnity Coverage

Annual performance Evaluation and salary adjustment consideration

Paid holidays, sick and vacation leave

Job-related tuition reimbursement