Operations Coordinator

The Operations Coordinator is a critical role designed to support business leadership in managing and executing organizational initiatives. This role focuses on ensuring the smooth execution of operational tasks, facilitating cross-departmental coordination, and maintaining project workflows. The Operations Coordinator will play a hands-on role in streamlining processes, tracking key performance indicators (KPIs), and driving operational efficiency across the organization. Required scheduled is Monday - Friday, 9:00 am - 5:00 pm.

The ideal candidate will excel in organizational skills, project coordination, and problem-solving, working closely with teams across all departments to ensure successful execution of business priorities.

Applicants must be willing to submit to a drug screening and criminal background check.  EOE/M/F/V/D-DCJS #11-2294 

• Location: Bethesda, MD; onsite
  
• Working Hours: 9:00 AM to 5:00 PM 
• Travel: Yes (0 - 5%)
• Salary Range: $22/hour

Operational Support

Assist in the development, implementation, and monitoring of operational processes to enhance efficiency and consistency.

Provide administrative and logistical support for projects and initiatives, ensuring all deliverables are completed on time.

Act as a resource for department heads and team members to resolve operational challenges and improve workflows.

Project Coordination

Support business needs in managing projects by creating schedules, tracking progress, and ensuring deadlines are met.

Coordinate with cross-functional teams to gather information, provide updates, and maintain clear communication across stakeholders.

Prepare project documentation, including meeting notes, progress reports, and risk assessments.

KPI Tracking and Reporting

Assist in tracking key performance indicators (KPIs) to measure the success of initiatives and operations.

Create and maintain reports and dashboards that provide insights into performance and progress.

Identify trends and opportunities for improvement through data analysis and present findings to leadership.

Cross-Departmental Coordination

Serve as a point of contact for interdepartmental communications, ensuring alignment and accountability.

Facilitate meetings and coordinate activities between teams to maintain momentum on operational initiatives.

Assist in standardizing processes across departments to promote consistency and efficiency.

Process Improvement

Identify inefficiencies in current workflows and recommend solutions for improvement.

Support the implementation of new tools, systems, and technologies to streamline operations.

Monitor and evaluate the success of process changes, adjusting as needed.

Education

• A Bachelor’s degree in Business Administration, Operations Management, or a related field is preferred, though equivalent professional experience will be considered.

 Experience

• 2+ years of experience in operations, project coordination, or a related field.
• Prior experience in cross-functional roles is a plus.

 Technical Skills

• Proficiency in project management tools (e.g., Asana, Monday.com, MS Project) is a plus.
• Strong knowledge of Microsoft Office Suite (Excel, Word, PowerPoint) and reporting tools.

 Core Competencies

• Exceptional Organizational and Time Management Skills
• Strong Communication and Interpersonal Skills
• Detail-Oriented with the Ability to Manage Multiple Priorities
• Problem-Solving and Process Improvement Expertise

 Key Performance Indicators (KPIs) for the Role

• Timely completion of assigned tasks and project deliverables.
• Maintenance of accurate and up-to-date reporting tools and dashboards.
• Demonstrated improvement in operational processes and workflows.
• Effective facilitation of cross-departmental communication and alignment