Warehouse Operations Manager

The Warehouse Operations Manager is responsible for overseeing all aspects of warehouse management, vendor relations, purchasing, receiving, inventory, issuing, shipping, and invoice reconciliation, while ensuring efficient operations, inventory count accuracy, and timely distribution of materials. This role plays a critical part in supporting the company’s field service technicians by managing inventory and coordinating the preparation/shipment of parts and equipment locally and across the country for field operations teams. Additionally, the role includes vendor selection and management, staff supervision, and maintaining high standards of operational efficiency and safety.

The Warehouse Operations Manager will also collaborate with leadership to develop and implement improvements, evolve systems, and refine departmental approaches to align with organizational goals and drive long-term success.

Applicants must be willing to submit to a drug screening and criminal background check.  EOE/M/F/V/D-DCJS #11-2294 

This position is full-time, onsite in our Bethesda, MD office and hours are 9:00 am - 5:00 pm, Monday - Friday.

• Location: Bethesda, MD
• Travel: 0-5%
• Salary Range: $85,000 - $95,000

Warehouse Operations

• Plan and manage warehouse activities, including receiving, storage, and shipments. Optimize space utilization and ensure equipment readiness for uninterrupted operations. Develop and implement SOPs to enhance efficiency.

Vendor Selection and Management

• Select and negotiate with vendors for materials and services.
• Monitor vendor performance and address quality or delivery issues to ensure operational efficiency and cost-effectiveness.

Purchasing and Receiving

• Issue purchase orders for inventory items and items to be direct expensed to jobs.
• Receive POs items in ERP and ensure items are vouchers are properly generated for incoming invoices.

Inventory Management

• Conduct cycle counts and audits to maintain accuracy.
• Implement processes to reduce shrinkage, oversee inventory replenishment, manage RMAs, and track hardware refurbishment.

Field Service Support

• Maintain stock levels, accurately fulfill orders, forecast inventory needs, and track shipments to support field teams. Address urgent inventory requirements to minimize disruptions.

Team Leadership

• Recruit, train, and supervise warehouse staff. Conduct performance evaluations, provide feedback, and ensure adherence to safety protocols in a collaborative work environment.

Safety and Compliance

• Develop and enforce safety procedures. Conduct regular training and ensure compliance with regulations for hazardous materials and general operations.

Reporting & Strategic Collaboration

• Analyze key metrics (inventory accuracy, order fulfillment, vendor performance) and recommend improvements. Collaborate with leadership to optimize workflows, evolve systems, and align warehouse operations with company objectives.

Experience

• 5+ years of warehouse management or similar experience. Proven expertise in inventory systems, ERP software, vendor management, and staff supervision. Familiarity with large-scale, multi-location operations is a plus

Skills

• Strong organizational, analytical, and problem-solving abilities.
• Proficient in Microsoft Excel and data analysis tools.
• Excellent leadership and communication skills.
• A thorough understanding of warehouse inventory and purchasing management and  A/P Accounting.

Education

• Bachelor’s degree preferred in logistics, supply chain management or a related field.