Service Technician

Job Locations US-MD-Bethesda
Requisition ID
2021-6654
Category
Administrative/Clerical

Overview

Datawatch Systems, Inc., a leader in commercial building electronic access control and alarm monitoring, is seeking a Service Technician to service our access control and CCTV systems in commercial building in the DMV region. 

The Service Technician will respond to calls for service from customers.  They will travel to customer sites to troubleshoot and repair access control and alarm monitoring equipment.  The Service Technician will interact with the customer, vendors and other Datawatch employees to resolve issues to the customer’s satisfaction.

The hours for this position are 7:00 am – 3:00 pm Monday through Friday with some opportunities for overtime.  Region of responsibility includes DC, MD and VA.

 

Pay starts at $30/hour commensurate with experience plus benefits and paid time off.  Cell phone, computer, and use of company vehicle. All applicants applying for a position at Datawatch Systems must be willing to submit to a  drug screening and criminal background check.  EOE/M/F/V/D. DCJS #11-2294.  2021-6654

Responsibilities

  • Work independently to troubleshoot and repair access control/alarm monitoring equipment at customer site
  • Interact with customers to describe problems and resolutions
  • Ticket completion through a mobile device
  • Regularly check in with their supervisor

Qualifications

  • Must be able to climb ladders and able to lift 50 lbs.
  • Have 3 to 5 years of experience servicing access control, CCTV, and burg systems
  • Have a HS diploma or equivalent
  • Have excellent verbal and written communication and customer service skills
  • Be detailed oriented and must have a willingness to learn
  • Be able to use a multi-meter 
  • Have basic understanding of relay logic
  • Be able to climb ladders
  • Be able to lift 50lbs boxes of wire
  • Experience working with Access Control, CCTV, & ADEMCO required
  • Valid drivers license

Benefits

Choice of four Medical Insurance plans to enroll

Choice of twoDental Insurance Plans

Vision Insurance

Medical and Dependent Care FSA Accounts

401K Plan with a discretionary employer match

529 Plan Access

Employee Assistance Program

Commuter and Parking Benefit

Short-term Disability and Long-term Disability Insurance

Employer-paid 50K Life and AD&D Insurance

Voluntary Life Insurance for Employee, Spouse and Children

Voluntary portable Accident, Critical Illness Insurance, Hospital Indemnity Coverage

Annual performance Evaluation and salary adjustment consideration

Paid holidays, sick and vacation leave

Job-related tuition reimbursement

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