Technical Support Representative

Job Locations US-MD-Deale
Requisition ID
2022-9318
Category
Customer Service/Support

Overview

Datawatch Systems, Inc. is accepting applications for a full-time Technical Support Representative to work in our Deale, MD location. The available position schedule is Monday through Thursday, 10:30am-7:00pm and Saturday, 8:00am-2:00pm. 

 

Pay starts at $16/hour plus benefits and paid time off.  All applicants applying for a position at Datawatch Systems must be willing to submit to a pre-employment drug screening and criminal background check. E/O/E/M/F/V/D  2022-9318

Responsibilities

Representatives work within established protocols to associate cards, fobs and other access devices with specific access levels, run card reports, troubleshoot card issues, and create access levels.  Representatives interact daily with clients via telephone and email. 

Overtime and advancement opportunities are available. 

 

As part of a 24/7/365 day environment, it is crucial that employees be reliable and have flexible scheduling availability - occasional holidays are required.

Qualifications

  • Display excellent attention to detail.
  • Have 1-2 years of data entry and customer service experience.
  • Highly organized and able to manage multiple priorities and projects at once.
  • Possess excellent interpersonal communication skills with employees and clients, both verbally and in writing.
  • Have a solid technical knowledge base.Knowledge of Windows is required, as well as the ability to quickly learn additional software tools.
  • Reliable and possess a strong sense of urgencyMust be able to work successfully in a team-oriented environment
  • Have reliable transportation
  • Experience in a call center or technical atmosphere is preferred.

Benefits

Competitive Salary

Choice of multiple Medical Insurance plans

Choice of two Dental Insurance Plans

Vision Insurance

Medical and Dependent Care FSA Accounts

401K Plan with a discretionary employer match

529 Plan Access

Employee Assistance Program

Commuter and Parking Benefit

Short-term Disability and Long-term Disability Insurance

Employer-paid 50K Life and AD&D Insurance

Voluntary Life Insurance for Employee, Spouse and Children

Voluntary portable Accident, Critical Illness Insurance, Hospital Indemnity Coverage

Annual performance Evaluation and salary adjustment consideration

Paid holidays, sick and vacation leave

Job-related tuition reimbursement

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