Customer Service Representative – New Installations (National)

Job Locations US-NC
Requisition ID
Customer Service/Support


The Customer Service Representative works as a single point of contact for our new clients through the initial phases of system implementation. 


Pay starts at $60,000/year plus benefits and paid time off.  This position includes potential commissions.  All applicants applying for a position at Datawatch Systems must be willing to submit to a  drug screening and criminal background check. E/O/E/M/F/V/D  2022-9326



  • Provide support to clients outside of the DC Metro area
  • Act as a liaison between the client and the internal Datawatch departments to ensure a high level of customer satisfaction as new clients and buildings are established
  • Follow up with new and existing clients to ensure customer satisfaction
  • Travel to customer sites nationally up to one week at a time - frequency of travel is dependent on sales/territory
  • Train new clients on equipment/software
  • Become familiar with, and competent in, all aspects of Access Control


  • Able to travel nationally for extended periods of time (a week at a time)
  • Minimum of two years customer service experience in a professional environment
  • Excellent customer service skills including the ability to communicate technical situations to non-technical clients
  • Ability to handle multiple tasks at once, to prioritize, and demonstrate excellent follow through on each task assigned
  • Be highly organized and able to manage multiple priorities and projects at once
  • Proven track record of working well with people at all levels of the company to complete tasks, resolve escalated issues and ensure an efficient work atmosphere
  • Possess critical thinking skills
  • Possess diplomatic and assertive qualities
  • Professional appearance
  • Able to work outside of normal business hours when needed, including evenings, holidays, and weekends with
  • Proficiency in Microsoft Windows and Office is required, as well as the ability to learn additional software tools.
  • Experience with MAStermind Software and Access Control a plus


Competitive Salary

Choice of multiple Medical Insurance plans

Choice of two Dental Insurance Plans

Vision Insurance

Medical and Dependent Care FSA Accounts

401K Plan with a discretionary employer match

529 Plan Access

Employee Assistance Program

Commuter and Parking Benefit

Short-term Disability and Long-term Disability Insurance

Employer-paid 50K Life and AD&D Insurance

Voluntary Life Insurance for Employee, Spouse and Children

Voluntary portable Accident, Critical Illness Insurance, Hospital Indemnity Coverage

Annual performance Evaluation and salary adjustment consideration

Paid holidays, sick and vacation leave

Job-related tuition reimbursement


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